Skip to content
Avanquest Software

Privacy and Trust Center

Welcome to the Privacy and Trust Center. 

We care about our customer’s privacy and wish to make it easier for them to learn about their rights and easily exercise them. All in one place.

Helpful Information

Privacy Policy

We maintain a global privacy policy and provide you with supplemental information related to specific products.

Security Policy

We make our data security principles available, whereas our info-sec set of policies are retained internally.

Privacy Rights

Here you can learn about data subjects privacy rights and how to exercise them.

Corporate Rules

We maintain an internal code of conduct and our own corporate principles on how we handle personal data

Cookie Policy

Our general Cookie Policy. For specific website-related details, refer to the cookie info available from such a website


This information is made accessible to B2B relationships only

Helpful Resources


Check out the most frequently asked questions. If you are still looking for an answer, do not hesitate to contact us.


Navigating through so much information can be difficult at times. To make it easier, we crafted the main terms and their definitions.

Contact us

For any unresolved matter or question related to data protection matters, you can contact our DPO via this form.


Avanquest’s privacy policy applies to anyone who interacts with our services, including customers, users, and visitors to Avanquest’s websites, web applications, and mobile applications. This includes individuals who purchase Avanquest’s products or services, sign up for Avanquest’s newsletters or other communications, or otherwise engage with Avanquest’s platforms. Avanquest’s privacy policy also applies to any personal information collected by Avanquest from these individuals, regardless of where they are located worldwide. It is important to review Avanquest’s privacy policy in detail to understand how your personal information may be collected, used, and shared by Avanquest.

Avanquest is compliant with the GDPR (General Data Protection Regulation). As a company that provides services within the EEA, we understand the importance of protecting personal data and are committed to complying with the GDPR’s requirements. We have implemented various technical and organizational measures, such as encryption and access controls, to safeguard personal data and regularly review our policies and procedures to ensure compliance with the GDPR. Our Data Protection Officer oversees data protection matters and ensures that our practices align with GDPR regulations. Additionally, we provide GDPR-compliant mechanisms for individuals to exercise their rights.  You can read more about our GDPR compliance in our Privacy Policy.

Avanquest complies with the CPRA (California Privacy Rights Act). We are committed to ensuring that we meet all legal requirements related to data privacy and security, including those set out in the CPRA. As a technology company, we understand the importance of protecting our customer’s personal information and have taken all necessary steps to comply with the CPRA’s regulations. Our privacy policies and practices are regularly reviewed and updated to ensure we comply with all applicable laws and regulations, including the CPRA. You can read more about our CPRA compliance in our Privacy Policy.

You can exercise your privacy rights through your account with Avanquest or by submitting a form via email ( or directly from you account. When submitting a request, please include sufficient information about the request, the related service, and the data subject to allow us to verify you and process your request within the applicable regulation’s timeframe. Note that we may ask for additional information during the request process.If you unsubscribe from our service, we may still send transactional emails related to purchases or product downloads. Additionally, the time frame for us to respond to your request may depend on your resident region. For example, if you are an EEA resident, we are obliged to reply within 30 days, and if you are a California resident, we may reply within up to 45 days.

Avanquest has implemented a range of technical and organizational measures to safeguard personal information. These measures include regular security updates and patches, access controls, permission settings, encryption during transmission and storage, regular backup and recovery procedures, and employee training. These measures are designed to maintain the highest possible level of security for personal information and to continuously improve data protection practices. Our aim is to ensure that personal information is kept safe and secure from unauthorized access or interception.

At Avanquest, we believe in giving our customers full ownership and control over their collected data. You have complete control over any required retention periods as dictated by law. We will keep your data for as long as you don’t request us to delete it or until we discover it was unlawfully collected (such as if we learn you are a minor), and only if no legal exemptions apply.

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that was introduced by the European Union (EU) in May 2018. It applies to all EU member states and regulates the processing of personal data by organizations within the EU, as well as organizations outside the EU that offer goods or services to individuals within the EU. The GDPR aims to protect the privacy rights of individuals by setting out specific requirements for how personal data must be processed, stored, and protected by organizations. It also gives individuals certain rights over their personal data, such as the right to access, rectify, and delete their data, and the right to object to its processing under certain circumstances.

Personal data under GDPR is any information that relates to an identified or identifiable natural person, also known as a data subject. This can include a person’s name, address, email address, phone number, date of birth, identification number, location data, IP address, or any other data that can be used to identify the person. It can also include sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, health data, or sexual orientation. The GDPR applies to the processing of personal data that is carried out by organizations within the EU, as well as organizations outside the EU that offer goods or services to individuals within the EU.

Yes, under the GDPR, you have the right to request that your personal data be deleted, also known as the “right to be forgotten”. This right applies in certain circumstances, such as when the personal data is no longer necessary for the purpose for which it was collected, when the data subject withdraws their consent, or when the data subject objects to the processing of their data.
However, this right is not absolute and is subject to certain exemptions. For example, a company may be required to keep certain data for legal or regulatory reasons, or for the establishment, exercise, or defense of legal claims. If your request for erasure is refused, the company should provide you with an explanation for the refusal.
If you wish to exercise your right to be forgotten, you can make a request to the data controller, who is responsible for processing your personal data. The data controller is required to respond to your request within one month and should provide you with an explanation if they refuse your request. If you are not satisfied with the response you receive, you have the right to lodge a complaint with the relevant supervisory authority.